In light of the COVID-19 pandemic that is currently gripping the world, we wanted to let our customers know that we are doing everything we can to ensure that our business can continue to operate and provide the same level of service that we pride ourselves on!
With that in mind, there will be a few things that may affect our day-to-day operations.
1. We are now practising self-isolation as a precautionary measure. We think this is one small but extremely important step we can take to protect our family as well as our local community. We are also following all recommended hygiene standards when packing and sending our orders.
2. Our Showroom is now closed for the immediate future. This means no visits to the showroom and no pop-up shops. We look forward to re-opening it once things have settled down and COVID-19 is but a distant memory!
3. For locals still wanting to collect their orders from our Bilinga, Gold Coast location: We are now offering a contact-free pick up option for those in self-isolation. Simply enter the code LOCALPICKUP at the checkout to save on shipping and let us know when you are free to collect. We will organise a safe place to collect your order from at our Bilinga location without any need for human contact!
4. Order processing times: Please be mindful that we are small family business working from home during this time. This means some orders may take a little longer to pack/send than usual, however we do have the Express Post option which will be packed and sent by the next business day if you need your order in a hurry!
5. Delivery Delays: Please note that we use both AusPost as well as various Couriers for our order delivery. Some methods of freight WILL be impacted by COVID-19 and delays may occur that are beyond our control. If you are concerned please check your tracking or select the EXPRESS option at checkout.
We hope that this helps clear up any confusion you may have during this time, and we would like to thank those of you who continue to support us - We are so appreciative to have such a loyal and caring customer base!
Stay safe and look after each other!