Shipping
SHIPPING FAQ
Most of our orders are sent via AusPost. To estimate how long your parcel will take to arrive, you can use their online estimator here. We ship our parcels from Bilinga, 4225 (You'll need to enter this in the "From" field).
How long will it take to process my order?
Orders are generally processed within 24-48 hours as a guide, however there are exceptions during holiday periods and our busier times of year. If you would like your order processed packed and sent by the next business day, please upgrade to Express Shipping.
How can I track my order? You will receive an email from us as soon as your parcel is on it's way, along with a tracking number. This number will allow you to track your parcel and notify you when your parcel has been delivered. (Please note some international shipping methods do not provide tracking unless you select this option prior)
I didn't receive an order confirmation/tracking for your order. What do I do? All orders will receive an order confirmation as soon as you've placed an order, as well as a shipping confirmation with tracking once your order has been processed. Please check your junk mail before contacting us. If you can't locate it, please email us at hello@pineappletraders.com.au with your order # or full name, and we can re-send if necessary.
My order should have arrived by now - What do I do? If your order is taking longer than expected, you can launch an investigation through AusPost. Request Auspost to investigate here.
How do I give Authority to Leave my parcel if I'm not home? Please note that we cannot give Authority to Leave your parcel somewhere if you aren't home - this is something you'll need to activate with AusPost through your MyPost account. You can read more about it here.
CONTACT FREE CLICK & COLLECT
Can I collect my order in person? If you're a Gold Coast or Northern NSW local local and would like to collect your order in person from our Bilinga location, please use the coupon code CLICKANDCOLLECT at the checkout to remove the $4.95 shipping fee for any orders under $75. (NOTE: Cannot be used in conjunction with any other Coupon Code). You'll then need to email us to organise a suitable time to collect your order (Please note we usually require 24 hours to process your order prior to collection).
Furniture Purchases: Please note that large/bulky furniture items are only available for local pick up from our Gold Coast Showroom located at Bilinga on the Southern Gold Coast and they do not qualify for free or flat rate shipping. We do not ship furniture, unless by prior arrangement.
Australia
Free shipping on orders over $75. Flat rate $5.95 for orders under $75 (excludes bulky or heavy items)
Express Shipping Flat rate $9.95 (please note orders may take 24 hours to process and will be shipped next available business day).
New Zealand
$15.95 with tracking (excludes bulky or heavy items)
USA & Canada
$19.95 with tracking (excludes bulky or heavy items)
Asia
$14.95 (excludes bulky or heavy items)
Europe
$19.95 (excludes bulky or heavy items)
Rest of the World
Please contact us for quote.
Please note that Pineapple Traders accept no liability for lost, damaged or stolen parcels. All customs, taxes and duties are payable by you, the customer.