Refund & Exchange Policy

Pineapple Traders Refund & Exchange Policy

Pineapple Traders will provide refunds according to Australian Consumer Laws. (Ie - we will provide a refund if an item is faulty, wrongly described, or doesn't do what it's supposed to). If the the item is faulty, you can choose between a full refund, repair, exchange or store credit.

To submit a refund or exchange, please contact us within 7 days of receiving your product with details of your purchase. We may ask you to supply images to illustrate the fault.

If you're entitled to a refund you will receive it via the same method that you purchased item (i.e. - If you paid via paypal, your refund will be via paypal).

International Orders Refunds and Exchanges: We do not do offer refunds, exchanges or credit notes on international orders for any reason unless the item is faulty. We will not be held liable for any items that are list, damaged or broken during transit. All international sales are final.

Change of Mind
We do not generally offer refunds for change of mind. If you are not happy with a product, we may decide to extend the offer of a credit note or exchange at our discretion. Please note that if this is the case you will be required to notify us within 7 days of receiving the item. Please be aware the cost and liability of returning the item to us will be at your own expense. In the event of an exchange, you the customer will be responsible for paying the full rate of shipping to have the new or replacement product posted to you. Flat rate shipping will not apply. No shipping/postage costs will be reimbursed by Pineapple Traders nor will we be held liable if the returned items/s is not received by us. If/when the item is received by us, it must be in its original condition including all packaging and suitable for resale, or no exchange or credit note will be granted. Shipping costs will not be refunded/reimbursed.

Restocking Fee

We reserve the right to charge a 10%  restocking fee for any returns or cancellation of orders for change of mind. This includes items that incur additional bulky shipping costs or international postage surcharges. To avoid this fee, please contact us prior to purchase so we can give you a postage estimate.

Clearance or Sale items

Clearance or Sale items are not eligible for a refund or exchange. All Clearance or Sale items are final. If an item you've purchased as been marked down due to a fault, then this item may not be returned as faulty. 

Missing or Damaged Orders
Pineapple Traders will not be held liable for any items that go missing in the mail or that are received by the customer damaged or no longer in original condition. In this event it is the responsibility of the consumer to deal with the appropriate carrier (AusPost or Courier) to follow up and/or claim compensation.

If you have any questions or concerns regarding our refund & exchange policy, please complete the contact form below and we will happily assist.